Fiber Internet FAQs

What does fiber-optic mean?

Fiber-optic is a type of broadband connection consisting of using thin flexible fibers with a glass core through which light signals can be sent with very little loss of strength.

How does fiber optic differ from cable and DSL internet?

Fiber optic uses glass core jacketed cables to transmit an internet signal. Cable and DSL use copper cables to transmit an internet signal. Fiber uses a light signal to send data. Fiber is the gold standard and is a more effective method to transmit data when compared to the older methods such as cable and DSL.

What is managed Wi-Fi?

Managed Wi-Fi allows cooperative staff to assist with service issues through remote maintenance and support. (i.e., assisting with resetting your Wi-Fi password.)

What are the benefits, features, plan options and cost of CVEC's fiber optic internet service?

There are many benefits for choosing CVEC internet when it becomes available. For details about the service, visit the plans and pricing page.

Is this the best option available for online gaming?

Yes. Fiber provides low-latency connectivity, which is essential to online gaming. 

Where is this service going to be offered?

Delivering fiber-optic internet service to our membership is a multi-year project. Construction to specific areas will be prioritized by the number of members that preregister.

How do I preregister for this service?

You can preregister for service here. Once service becomes available in your area, we will notify you to complete the sign-up process. Preregistration is not a commitment or contract but is important to the project construction by helping CVEC identify the areas with the highest member interest for fiber-optic internet service.

I have more than one location that needs internet services. Do I need to preregister them individually?

Yes, each address/location will need to be preregistered individually.

Is the information collected in preregistration shared with others?

No, it will not be shared outside of CVEC. The information collected will solely be used to determine what locations have the highest interest in fiber-optic internet service.

How will I know when service is available at my home?

Once service is available at your home or business, CVEC will send out communications by email. Click here to preregister.

Is this service offered to home and business members?

Yes, this service will be available to both home and business.

Will this project affect my electric rates?

No. This is a standalone service, and it will not affect your electric rates.

Will I pay CVEC for the internet service?

Yes, internet service will be invoiced monthly by Concho Valley EC (included with your electric utility statement). 

Is there an installation charge for CVEC fiber-optic internet service?

CVEC members will not be charged installation fees for standard/residential internet while construction crews are working in their fiber zone.  

Is there an equipment charge?

CVEC will provide the required equipment at no additional cost beyond the monthly service plan price.

Will this service be available only to CVEC members?

This service will eventually be available to anyone who has access to the fiber network, however, at this time the build is being focused only on CVEC members.

Will CVEC need to trench my property to install the fiber?

In some cases, yes, if your power service is underground, the new fiber connection will be underground as well. We will make every attempt to ensure that these disturbances are minimal and as non-intrusive as possible. For more information about the fiber network construction, and service connection click here.