Commercial Internet FAQs
Can CVEC provide a Service Level Agreement?
Is CVEC's business service plans unlimited?
Yes, there are no data caps or throttling.
Does CVEC offer business class support?
Yes, business customers are provided 24-hour remote monitoring from our Network Operations Center.
What does CVEC tech support look like?
We have 24x7x365 support with priority service calls and remote monitoring for all business customers.
Does CVEC work with MSP's (Master Service Providers) and allow for reselling of service?
Is CVEC able to provide Dedicated Internet Access circuits?
Does CVEC require contracts? Are they annual?
Yes, we offer many flexible contract options.
What are the typical response times for an outage?
Business consumers have top priority. CVEC strives to have a technician on site within 24 hours (same day in some cases).
What comes with the standard business plans?
Public IP address (IP Blocks can be leased as well), Wi-Fi setup, remote monitoring, priority support and all services are backed by our SLA.
Does CVEC offer business phone options?
No, not currently.
How do I sign up for business internet services?
Please call our office at 325-655-6957 to discuss your business needs and to get services started.