General Questions:

How can I pay my bill?

You have several methods of payment. You may pay your bill at our bill payment stations at our offices, by mail, or even using the SmartHub app. Bills may be paid using cash, check, or money order. Bills can also be paid using a bank draft or an automatically recurring credit card authorization. We understand that from time to time there may be circumstances which cause a temporary problem with your finances. Our Member Service Advisors will be happy to assist you if you are unable to pay your bill on time.

What is an automatic bank draft or credit card authorization?

With your permission, your monthly electric bill will automatically draft from your checking account or be charged to your credit card. It's a convenient way to pay for Members who do not want to write and mail a check every month.

What is a Co-op?

Co-op is short for Cooperative and means that the utility is owned by you, its members. Our rates are set by our members through a board of directors elected from and by the membership. Since we are non-profit, any margin above operating cost is refunded back the members.

What is Touchstone Energy?

Touchstone Energy is a nationwide alliance of electric cooperatives that will be distinguishing themselves as preferred providers in the electric utility marketplace. Touchstone Energy co-ops are dedicated and invested community members committed to providing high quality and responsive utility service. They are pledged to operate with integrity, accountability, innovation and a spirit of community awareness.

What is the Average Payment Plan?

If fluctuating or seasonal high bills cause you problems, our Average Payment Plan may be right for you. You can bring your higher bills down and you lower bills up so that you pay approximately the same amount each month. This is done by averaging your electric bills over the most recent twelve months.

Qualifications: Member must exhibit an excellent payment history to use this program. To find out if you qualify, or for more information, please contact our Member Services department.

Value Incentive Plan V.I.P.

The program objective is to encourage the installation of High Energy Efficient Heat Pump units in new homes and the replacement of old, less efficient units in existing homes. These measures will increase the Cooperative's annual load factor while the member enjoys lower kilowatt hour usage.

For more information, please contact our Member Services department.

Energy Audits

Are your heating and cooling bills uncontrollably high? Concho Valley Electric's "energy audits" can help you upgrade your existing home to reduce energy bills, or guide you in building a new home to realize substantially lower energy bills.

Concho Valley Electric Cooperative, Inc. personnel, at no cost to the member, will survey your home and offer suggestions on how you can use electricity wisely, advise you on energy conservation measures, and help you retrofit your home for a more efficient use of electricity without sacrificing comfort. For more information, please contact our Member Services department.

Use this website to identify the best ways to save energy in your home and the resources to make those savings happen.

Tree Trimming

Tree trimming and removal is an important maintenance program offered by Concho Valley Electric. Overhanging branches too close to power lines can create hazardous conditions and cause power interruptions, especially during severe weather.

Help us maintain the right-of-way and decrease the chance of outages caused by broken limbs by reporting trees on your property that are either near or touching the co-op’s lines. Call our office or click here to request tree trimming services.

Street Light Outages

To report a street light outage, please contact the Member Services department. (Please have the pole number available.)

Together We Save

Imagine if everyone in your co-op made one small change. Now, stop imagining. Flip a switch. Seal some cracks. Screw in a CFL. Install a programmable thermostat and actually program it. Doesn't take a lot of energy to save energy. But it sure pays off.

That's the thinking behind Touchstone Energy's national energy-efficiency campaign: Together We Save. Designed to inspire consumers to easily save energy by saving them money, Together We Save, is filled with tips to help members become more energy efficient.

The site features several interactive web application, plus various articles and videos, designed to encourage co-op members throughout the country to take energy-saving actions now. Use the links below to start discovering ways to save energy and your money!