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Outage Reporting

Call 325-655-6957 to report a Power Outage


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Things You Should Know And Do In Case Of A Power Outage

Concho Valley Electric Cooperative, Inc. is proud of its longstanding tradition of providing dependable electric service.

We also know interruptions in your service area can occur at any time, for any number of reasons. But whatever the reason, it is both frustrating and inconvenient.

For that reason, we at CVEC urge each of you to become familiar with our office telephone number and the information we need to restore power in the least amount of time.

 

If You Should Experience An Outage

1. First check your fuses and circuit breakers. If some of your lights work, the trouble is probably in the fuses or circuit breakers.

2. Check with your neighbors to see if their power is off.

3. If you determine that an outage has occurred, please report it immediately. DON'T ASSUME someone else has called. Please provide the following information for the quickest results.

 

  • Your name and address as it appears on your bill.
  • Your account number, if possible.
  • Your phone number.
  • Your home's exact location.
  • The person calling in, if different from the name that appears on the bill.
  • The time the outage occurred.
  • Any other information that may be helpful to the Cooperative, such as, location of any wires that are down or fallen, trees that are in the lines, poles on fire, sparks flying, etc.

4. After you have the information above, please call 325-655-6957.

5. Outage reporting is available after hours, weekends, and holidays.

6. Collect calls WILL be accepted.



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