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FAQ

Frequently Asked Questions: 


QUESTION:  How can I pay my bill?

Answer:  You have several methods of payment.  You may pay your bill at our bill payment stations at our offices, or you may simply mail in your payment.  Bills may be paid using cash, check, or money order.  Bills can also be paid using a bank draft or an automatically recurring credit card authorization.  You can also pay your bill on this website using MasterCard, Visa, or Discover.  You can also use check by phone.  We understand that from time to time there may be circumstances which cause a temporary problem with your finances.  Our Member Service Advisors will be happy to assist you if you are unable to pay your bill on time.

 

QUESTION:  What is a CO-OP?

Answer:  Co-op is short for Cooperative and means that the utility is owned by you, its members.  Our rates are set by our members through a board of directors elected from and by the membership.  Since we are a non-profit Cooperative, any margin above operating cost is refunded back to you

 

QUESTION:  What is an Automatic Bank Draft or Credit Card Authorization?

Answer:  With your permission, your monthly electric bill will automatically draft from your checking account or be charged to your credit card.  It's a convenient way to pay for Members who do not want to write and mail a check every month.

 

QUESTION:  What is the Average Payment Plan?

Answer:  If fluctuating or seasonal high bills cause you problems, our Average Payment Plan program may be right for you.  You can bring your higher bills down and your lower bills up so that you pay approximately the same amount each month.  This is done by averaging your electric bills over the most recent 12 months.  Qualifications: Member must exhibit an excellent payment history to use this program.

 

QUESTION:  What is Touchstone Energy?

Answer:  Touchstone Energy is a nationwide alliance of electric cooperatives that will be distinguishing themselves as preferred providers in the electric utility marketplace.  Touchstone Energy co-ops are dedicated and invested community members committed to providing high quality and responsive utility service.  They are pledged to operate with integrity, accountability, innovation and a spirit of community awareness. 

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